Returns Policy
Returns Policy
Do you offer refunds?
Yes — we accept returns on unused items within 14 days of purchase.
Items must be returned back to us in their original condition and packaging.
How do I return an item?
To request a return, please contact us at:
You will be responsible for the return postage cost and for ensuring items are returned safely and undamaged.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund (excluding original shipping costs).
Please allow 1–2 weeks for your refund to be completed.
Damaged or Faulty Items
Your satisfaction is very important to us.
If your item has arrived damaged or faulty, please email returns@hopeandwild.com as soon as possible quoting your order reference number, details, and photos of any damage, and we will arrange a direct replacement for you.