Returns Policy
Do you offer refunds?
Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us at hello@hopeandwild.com and we will do our best to help.
We will accept the return of an unused product within 14 of receiving your order. To be eligible for a return:
- Items must be unused and in their original packaging
- You must notify us within 14 days of delivery
- Items must be returned within 14 days of notifying us.
Please include your order number in the box so that we can identify your parcel.
Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.
Please provide receipt of purchase.
Returned items must be delivered to us unused, and in their original packaging and condition. If not, they will not be eligible for refund.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
How do I return an item?
To request a return, please contact us at:
You will be responsible for the return postage cost and for ensuring items are returned safely and undamaged.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund (excluding original shipping costs).
Please allow 1–2 weeks for your refund to be completed.
Damaged or Faulty Items
If your item has arrived damaged or faulty, please email support@hopeandwild.com as soon as possible quoting your order reference number, details, and photos of any damage, and we will arrange a direct replacement for you.