FAQ

Frequently Asked Questions

Product Information

How does the 2-in-1 candle and diffuser work?

Our signature vessel is designed to transform effortlessly.

Begin with one of our starter sets and choose how you’d like to use it — as a candle or a reed diffuser.

To switch from candle to diffuser, remove the candle, clean the vessel with warm soapy water, dry thoroughly, add in your fragrance oil and place the diffuser lid and reeds on top.

To switch back, remove the oil, clean thoroughly, and insert a candle refill.

You can move between the two as often as you like — creating different rituals without replacing the vessel.

Important: The vessel must always be thoroughly cleaned between uses to remove any flammable oil residue before using as a candle.

Is it safe to use the diffuser after using it as a candle?

Yes — as long as the vessel is properly cleaned between uses.

Before switching from candle to diffuser (or vice versa), the vessel must be thoroughly washed with warm soapy water and fully dried.

This removes any remaining wax or oil residue and ensures safe, effective use.

Can I buy everything separately or do I need a starter set?

You can purchase all elements individually, or choose one of our starter sets for a complete introduction to the system.

Will the vessel get damaged from switching between uses?

Not at all.

Our ceramic vessels are handcrafted from durable, high-quality materials and designed to be reused and transformed again and again.

What size are the vessels?

As each vessel and diffuser lid is individually hand-thrown, slight variations in size and shape are part of their character.

Our standard vessel size is approximately 8.5cm (W) x 8.5cm (H).

Candles & Ingredients

What makes your candles different?

Our candles are designed with both sustainability and performance in mind.

We use a plant-based soy and rapeseed wax blend, natural essential oils, and sustainably sourced fragrance oils, alongside lead-free cotton wicks — creating a clean, long-lasting burn without toxins or heavy soot.

How long do the candles last?

Each refill is designed to last approximately 60+ hours.

For best results, trim the wick to 5mm before each burn and avoid placing your candle in draughty areas.

Are your products eco-friendly?

Yes — sustainability is at the heart of everything we do.

From our refillable system to our ingredients and packaging, every element is designed to reduce waste and minimise environmental impact.

Are your products vegan and cruelty-free?

Yes — all of our products are 100% vegan and cruelty-free.

Where are your products made?

Our ceramic vessels and candles are handcrafted and poured in the UK, supporting local makers and ensuring high quality.

Where can I find safety and allergen information?

Full CLP and safety information is available on each product page.

This information is also included with your candle refill when it arrives.

Refills & Subscriptions

Do you offer refills?

Yes — our entire system is built around refilling and reusing.

We offer candle refills, diffuser oils, and accessories so you can continue using your vessel again and again.

Do you offer a subscription service?

Yes — you can subscribe to receive regular refills, ensuring you never run out of your favourite scent.

Subscribers benefit from preferential pricing and complimentary delivery.

Can I cancel or change my subscription?

Yes — you can manage, pause, or cancel your subscription at any time through your account.

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FAQ